cv777 Privacy Policy

What Data We Collect

When you open an account on cv777, we collect your real name, email address, phone number, and date of birth. For identity verification, we require you to upload a government-issued ID (KTP, Passport, or Driving License) and a selfie holding that ID. We store these documents securely for verification and to meet anti-money-laundering regulations.

We collect payment information when you deposit or withdraw. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record your transaction ID and account reference. If you transfer directly from mobile banking, local payment, online payment, or e-wallet, we record the bank details used. We do not store full card numbers or full bank credentials; payment processors handle those directly.

We also collect your betting and gaming activity: which markets you place bets on (football matches, live-dealer tables, slots, esports), your bet amounts, outcomes, and winnings or losses. We collect IP addresses, device type, browser information, and timestamps of your login and activity. This data helps us detect unauthorized access, prevent fraud, and improve our platform.

Cookies and Tracking

Our cv777 platform uses cookies to remember your login session, language preference, and account settings. These are essential cookies; without them, you cannot stay logged in. We also use analytics cookies to understand how users navigate our platform—which games are popular, which payment methods users prefer, and how often users visit. We use this data to improve our service, not to identify individuals.

You can disable non-essential cookies through your browser settings, but this may affect your experience on cv777. We do not use third-party tracking pixels or sell your browsing data to advertisers.

How We Use Your Data

We use your data for several purposes:

• Account verification: We verify your identity to comply with anti-money-laundering regulations and prevent fraud.
• Payment processing: We use your payment information to process deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment.
• Bet settlement: We use your betting history and account activity to settle bets accurately and detect unusual patterns that may indicate unauthorized access.
• Customer support: We use your contact information and account history to respond to your Help Center inquiries and resolve disputes.
• Legal compliance: We may use your data to comply with anti-money-laundering laws, tax regulations, and requests from law enforcement.
• Platform improvement: We analyze aggregated, anonymized data to improve our cv777 interface, game offerings, and payment options.

We at cv777 process your data only as needed: verification, payment, settlement, support, and legal compliance. We do not profile you for advertising or sell your data.

Data Storage and Location

Our cv777 servers are located outside Indonesia. Your data may be stored in data centres in Singapore, the European Union, or the United States. If you reside in Indonesia or another jurisdiction with data localization laws, we comply with those laws by mirroring sensitive data locally or seeking compliance exemptions. We encrypt all data in transit and at rest using industry-standard protocols.

We retain your account data as long as your account is active. If you close your account, we retain the data for a retention period required by anti-money-laundering law (typically five years) or until a dispute is resolved. After that period, we delete the data except where legal obligations require us to keep it.

Third-Party Processors

We may share your data with the following third parties:

• Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet receive the information necessary to process your transactions.
• Identity verification services: We may use third-party providers to verify government IDs. These providers see your name and ID details but not your betting or payment history.
• Fraud detection services: We may use third-party services to detect money laundering and fraud. These services receive aggregated account activity data, not your personal documents.
• Customer support platforms: Our support team uses platforms to store and retrieve your account information when you contact us. These platforms are contractually bound to protect your data.
• Law enforcement: If we receive a legal request from authorities in Jakarta, Surabaya, Bandung, Medan, or Semarang, or from national regulators, we may disclose data as required by law.

We do not sell your data to marketers or advertisers. All third-party processors are contractually bound to maintain confidentiality and use your data only as instructed by cv777.

Security and Two-Factor Authentication

We protect your cv777 account using encryption, secure servers, and access controls. Your password is hashed (not stored in plain text). Your government ID and payment details are stored in encrypted vaults with restricted access.

We strongly recommend enabling two-factor authentication (2FA) on your cv777 account. When 2FA is enabled, you receive a verification code via SMS or email each time you log in from a new device or location. This prevents unauthorized access even if your password is compromised.

If you suspect your account has been accessed without permission, reset your password immediately via our Help Center and contact support. If unauthorized transactions occurred on your account, contact us with details; we investigate and may reverse the transactions if fraud is confirmed.

Your Rights

Under data protection laws in some jurisdictions, you have the following rights:

• Right to access: You can request a copy of all data we hold about you. Contact our Help Center with this request.
• Right to correction: If your data is inaccurate, you can request correction. Update your name, email, or phone through your cv777 account settings.
• Right to deletion: You can request deletion of your data, subject to legal retention obligations. We may retain data for anti-money-laundering compliance.
• Right to withdraw consent: You can opt out of non-essential cookies and analytics. You cannot opt out of essential data processing (verification, payment, settlement).

To exercise any of these rights, contact our Help Center and specify which right you are invoking. We respond within a standard review window.

Changes to This Policy and Contact

We may update this privacy policy at any time. We notify account holders of material changes via email or platform announcement. Your continued use of cv777 after notification constitutes acceptance of the updated policy. If you do not agree with changes, you may close your account.

If you have questions about our data handling, contact our Help Center or support team. We operate in English and Bahasa Indonesia. If you have a privacy concern and we cannot resolve it, you may contact the data protection authority in your jurisdiction.